Travel Protection
Protection Coverage
At ACIS, we consider the safety of participants to be our top priority.
That’s why all travelers are automatically enrolled, at no extra charge, in our Basic Protection Plan. But for additional peace of mind, we recommend upgrading to one of our paid plans, like more than half of our travelers do each year. Our two Ultimate plans provide increased on-tour coverage plus the ability to cancel for any reason and receive a full refund.
Cancellation Coverage
ACIS travelers in 2022 and beyond will have new protection plan options designed to offer you enhanced refunds should your travel plans change. By popular demand, these new plans include a choice that allows you to cancel for any reason and receive a full refund!
Our Ultimate-Plus Protection Plan gives you complete flexibility. Up to 4 days before departure, you can cancel for any reason and receive a full refund in cash.
Our Ultimate Protection Plan protects you by removing all penalties for cancellations. Again, you can cancel for any reason up to 4 days before departure and we’ll issue you a full refund, with a portion of your refund coming in the form of a travel voucher that’s valid for two years and fully transferable. This plan is not available on ACIS USA and Canada tours.
Our Basic Protection Plan covers all our participants automatically. Cancellations of any kind will be eligible for our standard refund policies.
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Cancel for any reason up to 4 days prior to departure |
Cancel for Covered Medical or Job-Loss Reasons |
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Ultimate-Plus Protection Plan |
Full Cash Refund* | Full Cash Refund* |
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Ultimate Protection Plan |
Full Refund (mix of cash and travel voucher)* | Full Cash Refund* |
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Basic Protection Plan |
Standard Cancellation Policy | Standard Cancellation Policy |
*Less the cost of the protection plan itself
On-Tour Coverage
All levels of protection provide health coverage, program interruption, and travel delay protection while on tour. Our upgraded policies, provide enhanced coverage as well as baggage delay.
Travel Vouchers
Our travel vouchers give you a chance to springboard toward future travel with ACIS or our parent company AIFS. You can use the voucher on any ACIS or Encore Performance Tours program outside of the USA and Canada. Vouchers can also be used on college-level programs, namely AIFS’ College Study Abroad and Global Experience’s International internship programs. Study abroad programs are offered in 22 countries, with short-term, semester and academic year options. Internships are available in 13 different locations and cover career fields ranging from business to non-profit to technical fields. Our vouchers are fully transferable, meaning you can sell them to a friend who is interested in any of these programs too. Each new traveler can only use one voucher to pay for part of their trip and vouchers need to be redeemed for travel within two years.
Have Questions?
We’d love to help! Participants, please contact our Traveler Support team using chat or email accounts@acis.com. Group Leaders, like everything else, your program consultant is your best resource to answer your question, but you may also use chat.