ACIS® and its subsidiaries, ACIS America, Travel & Company® and Encore ToursSM, are committed to your privacy. While information is the cornerstone of our ability to provide superior service, your trust is most important to us. All of us at ACIS® are committed to keeping personal information secure and to using it only as you would want us to use it.
We will safeguard all personal information. All employees with access to personal information are screened and trained. All computer systems utilize customary industry security standards such as secure socket layer (SSL) and are monitored by trained professionals. When you provide credit card information, we use SSL encryption to protect it. There are some things you can do to protect your information as well. For instance, never give out your password, since that is what is used to access all of your account information. Unfortunately, transmission of information over the Internet is never completely secure, and while we endeavor to follow industry best practices for security, we cannot guarantee that systems will never be compromised. Transmission of personal information to ACIS is therefore at your own risk, and ACIS will not be responsible in the event of circumvention of privacy settings or security measures contained on our website.
We will limit collection of personal information to what is required to participate on ACIS trips. This personal information includes: name, address, date of birth, telephone number, e-mail address, gender, passport number, emergency contact name and phone number and social security number (teachers and assistants). We will also collect credit card information when payments are made by credit card or bank routing numbers if you join our autopay plan. All credit card and bank account information is encrypted and our system is tested regularly for integrity.
We must have personal information to arrange ACIS trips. Anyone wishing to delete their personal information will necessarily cancel their participation on the ACIS trip and will be subject to the normal ACIS cancellation policies. Simply contact your group leader or ACIS to cancel your trip and delete your information.
Location data within the ACIS Travel App
If you choose to use the free ACIS Travel App while on tour, please note that the app collects location data to display the real-time risk alerts and personalized assistance notification features, even when the app is closed and not in use. This option can be changed later by going to the device settings.
How we collect information
If you request information from us, such as our catalog, sign up for updates about ACIS services, or give your information to us through an online form or in person at a conference, we may use that information to let you know about products, services or offers that may be of interest to you from ACIS or any of our subsidiaries or affiliates. You can unsubscribe from being contacted at any time by clicking the relevant link in any of our marketing emails, or by contacting us.
Disclosure of Information
Third Party Service Providers
Whenever we hire other organizations to provide support services we require them to conform to our privacy standards.
We do not knowingly solicit data online from or market online to children under the age of 13, nor do we collect or disclose information about children except as noted above under “Disclosure of Information” generally. If you are under the age of 13, do not register with our website, and do not provide personal information about yourself to us or use any of the interactive or public comment features of our website. If we learn that we have collected or received personal information from a child under 13 without verification of parental or guardian consent, we will delete that information.
Parents and guardians providing personal information about their minor children to ACIS should review all of the personal information for accuracy. ACIS customers who are parents or guardians of minor children may contact ACIS at any time to review and make corrections to personal information about their children.