ACIS Duty Officer to the Rescue: The Boston Blizzard of ’26

What do you do when a blizzard threatens to derail your return home from tour? Call the ACIS hotline and watch the travel experts go to work.

In February 2026, a major snowstorm was bearing down on the city of Boston, the next day’s destination for ACIS Group Leader Jennifer Trevisiol, who was enjoying the last night on tour with students in Venice, Italy. With airlines cancelling flights left and right, the ACIS team set to work rerouting their journey home across multiple countries.

ACIS President Peter Jones sat down with Senior Flight Coordinator Albertha Brown to discuss how the process unfolded, from the initial phone call to the Duty Officer hotline to the rebooking of 38 passengers. It’s all part of the culture of care that makes us the most trusted name in educational travel.

If you want an educational tour that gives you full support behind-the-scenes, you’ll want to travel with ACIS. Check out our competitive checklist and read more stories about our culture of care.